Responding to Frequently Asked Questions
Here are some potential questions or comments you may need to reply to when canvassing:
If they say...
I gave by mail / at an event / another way.
You can say...
Thank you, your support really makes a difference! We call to let people know that Canadian Cancer Society volunteers are in our community and we give people the chance to make a monthly commitment to the fight against cancer. Are you interested in becoming a monthly donor?
If they say...
Where does my money go?
You can say...
Your gift will help the Canadian Cancer Society fights all cancers by funding outstanding cancer research, prevention and support programs.
If they say...
I need more information.
You can say...
You can learn more about how the Society is fighting back against cancer by visiting our website at cancer.ca or call 1-888-939-3333. Our Community Report and financial statements can be viewed online.
You can also give them a “Facing Cancer?” card from your kit.
If they say...
What are you charging for the pin?
You can say...
We don't sell pins. I'm giving pins as a thank you to those making a donation today.
When they say...
I already have a pin.
You can say...
Thank you! Would you consider signing up to make a monthly donation to fight cancer?
When they say...
I just made a donation for daffodil flowers or got a pin at a store.
You can say…
Thank you! Daffodil sales kick off Daffodil Month. Our door to door canvass gives you a chance to make either a monthly commitment or make a donation to get a tax receipt. Would you like to donate?
When they say...
Didn’t you come by recently?
You can say…
No. The Canadian Cancer Society only conducts a door to door canvass once a year in April. There may be other organizations that are going door to door, but the Canadian Cancer Society is the best partner in the fight against cancer because we have more impact against more cancers in more communities than any other cancer charity. Would you consider making a donation to support our mission?
When they say...
What do you do with the information you collected for the receipt or monthly giving form?
You can say…
Donor information is only used to process the payment and prepare receipts for this donation. We may also contact donors from time to time with information about other ways you can help us in our fight against cancer.
When they say...
I’d like to donate online. How do I do this?
You can say...
You can donate online at cancer.ca or give the donor your online canvassing page address.
As a canvasser, you can create an online canvassing page at . Once you have registered you can give your personalized web address to anyone who would like to donate online. People who donate online will automatically receive a tax receipt by email. All donations collected on your online canvassing page will be credited to your overall canvassing efforts.