What is personal information?
Personal information is any information about an identifiable individual, other than an individual’s business title or business contact information. Personal information (e.g. name, address, age, credit card information, banking information) does not include information that cannot be associated with or tracked back to a specific individual. Information that is publicly available, such as a telephone book listing, is also not considered to be personal information.
What information does the Society collect?
(1) Personally identifying information
The Society only collects personally identifying information about donors, clients, volunteers and event participants for fundraising, public education and advocacy purposes, program and service delivery, as well as to establish, maintain and manage our relationship with you.
The information the Society collects is the minimum amount we need to demonstrate and maintain a service, volunteer, participant, donor or program relationship with you. This includes:
- contact and identification information, such as your name, address, telephone number and e-mail address
- donation information such as date of gift, amount of gift, the campaign you contributed to, name of spouse or partner if it was a joint gift
- financial information such as your payment methods and preferences, billing and banking information (credit card number and expiry date or chequing account transit numbers, in order to process your donation); for online financial transactions such as donations and event registrations, we process standard credit card information (card number, card type and expiration date) via a secure, 128-bit encrypted Secure Sockets Layer (SSL) session. SSL is the proven standard for secure web transactions.
- other personal information used for purposes that a reasonable person would consider appropriate in the circumstances (e.g. if you have demonstrated an interest in participating in fundraising events, such as Relay For Life, we may send you information regarding other fundraising programs and services)
Some of the information the Society collects is needed in order to satisfy the requirements of the Canada Revenue Agency (CRA) (e.g. income tax receipts). There are also circumstances where the use and/or disclosure of personal information is justified or permitted without consent. These circumstances may include:
- where required by law or by order or requirement of a court, administrative agency or other governmental tribunal
- where the Society believes, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group
- where the information is public
The Society generally collects your personal information directly from you and only with your consent. In addition, the Society will not collect or use personal information about you from a third party without your express consent. The Society will usually obtain your consent at the time that we collect your personal information. If the purpose for using your personal information changes from the time since such consent was obtained, the Society will advise you of this purpose before such use or disclosure.
(2) Website generated information: “cookies” and "tags" on cancer.ca
A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the website that gave it to you. It functions as your identification card. It is not a program and cannot be executed as code or deliver viruses. The Society does not report on individual user sessions.
Cookies can also customize the site to your particular interests or store your personal information, such as passwords or user IDs. If a site ever greets you with your name, chances are it’s using a cookie to do so.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie this gives you the chance to decide whether to accept it. To learn more about cookies and how to change your settings, please use the help function in your browser. The alerts will be quite frequent, however, and may eventually become annoying.
Canadian Cancer Society's Ontario Division uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about DoubleClick, including information about how to opt out of these technologies, go to http://www.doubleclick.net/us/corporate/privacy.
You can use the Society website without cookies, but you may have to re-enter information each time you visit.
How does the Society use your personal information?
As explained above, the Society uses your personal information for fundraising, to process donations, to respond to requests for services and information, and to keep you informed about Society activities.
We may also use the information you provide to us in the following ways:
- to assist in the development of new programs, events, and services
- to provide donation recipients with summary or aggregate information about our donations, programs and services
- for internal research purposes
- to develop advertising based on donor preferences
When does the Society disclose your personal information?
The Society shares your personal information only with employees and/or volunteers who require such information to establish, manage and maintain our relationship with you. We may also disclose your personal information to third party service providers whom we engage to mail our fundraising material, process your donation, or answer your inquiry. These third party providers only have access to personal information that is needed to perform the related function and may not use it for any other purpose.
While the Society does not currently exchange the names of our donors with other like-minded charities, we may do so in future.
If you do not wish the Society to trade your name in this manner, or if you do not want to receive any marketing or fundraising materials from the Society, you can contact our Privacy Office at email@example.com, at 1 800 268-8874 extension 2257, or write us at Privacy Office, Canadian Cancer Society Ontario Division, 55 St. Clair Avenue West, Suite 500, Toronto, ON M4V 2Y7. Please allow up to 12 weeks for your request to be processed, as mail campaigns may already be in progress.
Accuracy of information
The Society aims to ensure that any personal information provided is accurate, complete and current as required for the purposes for which the information is used.
Retention of personal information
The Society keeps personal information only as long as it is required for the reasons it was collected. The length of time we retain information varies, depending on the program, service or event and the nature of the information, for example we generally keep financial information for 6 years, in accordance with CRA rules and regulations. The retention period may extend beyond your relationship with us. When your personal information is no longer required for Society purposes, the information is either physically destroyed or deleted.
Links to other websites from cancer.ca
The Society provides links to other websites which the Society believes may be of interest to you. As the Society has no control over the content of any of these websites, these links may be updated or deleted as the Society deems appropriate.
Please be aware that the Society is not responsible for the privacy practices of other websites that we link to. We encourage you to read the privacy statements of each and every website that requests personal information from you.
Inquiries and requests for access
Canadian Cancer Society Ontario Division
55 St. Clair Avenue West, Suite 500
Toronto, ON M4V 2Y7
Telephone: (416) 488-5402; extension 2257
Toll free: 1 800 268-8874; extension 2257
Fax: (416) 488-2872
Please note that a fee may apply in processing your request depending on the type and volume of information requested.
If you are not happy with the way that the Society has handled your inquiry, or have a concern about the Society’s privacy practices that you feel we have not addressed satisfactorily, you can contact the Privacy Commissioner of Canada at:
112 Kent Street
Tel: 1 800 282-1376
Fax: (613) 947-6850
* Individuals accessing this policy who reside in B.C., Alberta or Quebec should check with their local Society office concerning the additional privacy practices that may apply in those provinces.