Question about Pedal for Hope 2017 or the Canadian Cancer Society and its policies? Consult the list of frequently asked question below.
How do I register for Pedal for Hope 2017 ?
You can register to participate in an event in the following ways:
What if it rains/snows/hails during the event?
Pedal for Hope 2017 takes place rain or shine - please check your local weather station the day of your event and bring the appropriate protective clothing.
Can I bring my pet to the event?
No. Unless otherwise indicated, pets are not allowed at Canadian Cancer Society events due to the safety and well-being of all participants.
Why is there no smoking at Canadian Cancer Society events?
Smoking is strictly prohibited at all Canadian Cancer Society events. There is a correlation between the use of tobacco and cancer. Tobacco use causes about 45,000 deaths in Canada each year. The Canadian Cancer Society wants to set a positive example in the area of tobacco control by prohibiting the use of tobacco at events. Smokers are welcome to participate but they are asked to respect the smoke-free environment. For more information about tobacco and cancer, please visit Smoker's Helpline.
Why is alcohol not allowed at Canadian Cancer Society fundraising events?
Canadian Cancer Society event locations do not have alcohol permits.
I registered online and I'm wondering how can I get others involved with me?
Your Participant Centre contains pre-prepared email invitations that you can use to send personalized asks to your contacts to join you at the event and/or pledge you. You can also use social media to spread the word about your participation in Pedal for Hope 2017 by clicking any of the Facebook or Twitter icons on your personal fundraising page.
What is a Participant Centre?
A Participant Centre is a web page for registered participants containing tools to help raise money online. From your Participant Centre you can customize your fundraising page, upload a photo or link to a video on YouTube, record pledges received in person, import your email address books and send out pre-pared messages, monitor your fundraising progress and more! You will receive a link to your Participant Centre after registering via email.
What is a fundraising page?
Your personal and/or team fundraising page is your public profile promoting your individual or team participation in the event. Emails sent from your Participant Centre will automatically contain a link to your fundraising page, which is what your friends and family see when they are looking to pledge you online in this event.
Can I make my personal fundraising page private?
Yes. From your Participant Centre you can make your personal page private so that it will not show up in public searches when someone is trying to find you to pledge. Simply click the link "Manage my display name" from the right-hand menu of your Participant Centre.
How many sponsors do I need?
As many as you want - there is no minimum number of sponsors for this event.
How will the funds raised be used?
Funds raised will help:
Can people other than my teammates see the results of my fundraising online?
Yes. Your fundraising progress is visible on your personal and/or team fundraising page.
I forgot my password. How can I get a new one?
Use the "Forgot my password" link on our login page. You will be asked for your email address (which is also your username) where you will receive an email containing a link to reset your password.
I forgot my username. Who can help me?
Your username is the email address you used to register. If you cannot remember which email address you used or you have recently changed your email address, please contact your local Canadian Cancer Society unit office managing the event.
How do I volunteer at Pedal for Hope 2017 ?
There are a wide range of volunteer opportunities at each event location, from participating in organizing committees, to setting up the site location to serving food at the event. For specific opportunities, please contact your local Canadian Cancer Society unit office for more information.
When will the Canadian Cancer Society send out tax receipts for donations?
Donors who have made donations online will receive official electronic tax receipts by email within minutes of making their donation.
How do I make an online donation even though I'm not participating in the event?
You can pledge a participant online by clicking the ‘Donate’ link and following the instructions.
What do I do with the cash and/or cheques I have collected?
If you are collecting cash and/or cheque donations, you can do one of the following:
Please note: Cash and/or cheque donations cannot be processed online as they require tax receipts that can only be issued by the Canadian Cancer Society. Please submit any cash and/or cheque donations by one of the previously mentioned methods.
Can I make a donation without using the Internet?
Yes. You can donate directly to any participant or you can contact your local Canadian Cancer Society unit office for donation information.
Why wasn't my credit card accepted?
There are several reasons a credit card might not be accepted. You might want to check that you have typed in the number correctly, that the expiry date is correct and that the name you've typed in appears exactly as it does on the card. If you would like further information, please contact your local Canadian Cancer Society unit office.
I lost my tax receipt. How can I get another copy?
If you received your tax receipt by email and lost it, please email us. If you received your tax receipt by mail and lost it, please contact your local Canadian Cancer Society unit office to obtain another copy of your receipt.
Can I make a general donation to the Canadian Cancer Society?
Yes, you can make a general donation to the Canadian Cancer Society here.
Is online giving safe?
Give with confidence. The Canadian Cancer Society donation system is secure. When you donate online to the Canadian Cancer Society feel confident that your information is completely secure. We use the highest levels of Internet security and encryption to protect your credit card and personal information. Look for the “https” in your browser URL and the padlock symbol in your browser window.
Do I have to give my full name when registering?
Yes, your first and last name are required when registering for the event. You do, however, have the option of using a nickname or keeping your profile hidden when people are searching the event to pledge a participant.
Can I make my fundraising page private?
Yes - from your event Participant Centre you can make your personal page private so that it will not show up in public searches when someone is trying to find you to pledge. Simply click the link "Manage my display name" from the right-hand menu of your Participant Centre. Team fundraising pages cannot be made private.
What do you do with the information you collect about me?
How long do you keep the information you collect about me?
Do you share/sell/rent the information you collect about me?
How do I notify you of a change of address?
If you registered online, you can edit your profile and change your contact information anytime by selecting "Change contact info". You can also contact the local Canadian Cancer Society unit office managing your event. If you did not register online, you need to contact your local Canadian Cancer Society unit office.
Contact us if you are unable to find an answer to your question.