more navigational options

About holding your own fundraiser

  • How many people can be added to my fundraiser? 
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    Unless you choose to participate as an individual, you can recruit as many people to your fundraiser as you like.  These individuals can then solicit pledges on behalf of your fundraiser (e.g. golf tournament or walk-a-thon).  If you choose the “Create an individual fundraiser” you cannot recruit other individuals to your fundraiser as it is something you are doing on your own to raise funds (e.g. head shave).

  • How do I communicate with all the individuals linked to my fundraiser?
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    Simply log into your Participant Centre and click on Address Book to upload your contacts. Once you have imported your contacts into the Address Book you can choose to send them an email by selecting the envelope icon at the top of the screen. There are a number of email templates already in the system or you can choose to send your own message.  You can also send your contacts a follow-up message by selecting the checkmark icon at the top of your screen.

  • Can individuals linked to my event modify my content?
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    No.  Individuals who join your team fundraising event will only be able to modify their own personal fundraising page that is attached to your fundraiser.

  • What if I don’t want individuals to link to my event and have personal pages? 
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    In this instance you would choose the “Create an Individual Fundraiser” module on the home page as it does not have the capability to add personal fundraising pages.

  • How do I edit my personal fundraising page?
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    Simply select the thumbprint icon at the top of your screen that says “personal page” and the instructions on screen will guide you on what to do.

  • Why can’t I upload more than one photo?
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    At this time, the website only has capabilities to upload one photo per fundraising event. If you would like to share your event photos, please add them to our Flickr page and/or our Community Partnerships Facebook Fan Page.

  • How to add offline donations to my online fundraising total?
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    From your participant centre, choose the orange button "Record offline gifts" and enter the donor information. Your online fundraising thermometer will increase.Please note: You must drop off the money given to you in person at your local Canadian Cancer Society unit office. Find your local unit office.

  • How are tax receipts issued?
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    Tax receipts are issued electronically by email to donors in accordance with Canada Revenue Agency guidelines.

  • What does “team” mean?
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    The online application we are using is a team-based system and therefore the word “team” refers to a group event where multiple individuals will be raising funds for a particular event (e.g. walk-a-thon).

  • Why is there no smoking at Canadian Cancer Society events?
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    Smoking is strictly prohibited at all Canadian Cancer Society events. There is a correlation between the use of tobacco and cancer. Tobacco use causes about 45,000 deaths in Canada each year. The Canadian Cancer Society wants to set a positive example in the area of tobacco control by prohibiting the use of tobacco at events. Smokers are welcome to participate but they are asked to respect the smoke-free environment. For more information about tobacco and cancer, please visit Smoker's Helpline page.

  • Why is alcohol not allowed at Canadian Cancer Society fundraising events?
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    Canadian Cancer Society fundraising events are not conducive to the serving of alcohol. We do not have alcohol permits at any of our event locations.

  • I registered online and I'm wondering how can I get others involved with me?
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    Great! You can use the email invitations to send personalized asks to your friends, family, neighbours or co-workers to join by participating in the event or making a contribution. To take advantage of these tools, please log into your Participant Centre.

  • What is a Participant Centre?
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    Your event Participant Centre is a page that only you as a participant can access containing tools to help you raise money for your event online. You can customize your personal fundraising page, send out emails, monitor your fundraising progress and more.

  • How many sponsors do I need?
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    As many as you want - there is no minimum number of sponsors for fundraising for your event.

  • How will the funds raised be used?
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    Funds raised will help:

    • fund the most promising research projects in the country on all types of cancer
    • provide information services and support programs in the community
    • advocate for public policy that prevent cancer and help those living with it

    Read more about where your money goes.

  • Can people other than my teammates see the results of my fundraising online?
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    Your fundraising progress is visible on your personal and/or team fundraising page.

  • What is my fundraising page?
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    Your personal and/or team fundraising page is your public profile promoting your individual or team participation in Hold Your Own Fundraiser. It is what your friends and family see when they are looking to pledge you online in this event.

  • Can I make my personal fundraising page private?
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    Yes - from your event Participant Centre you can make your personal page private so that it will not show up in public searches when someone is trying to find you to pledge. Simply click the link "Make my campaign private" from the right-hand menu of your participant centre.

  • I forgot my password. How can I get a new one?
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    You can use the "Forgot my password" link on our login page. You will be asked for your email address (which is also your username). We will send your password to your email address.

  • I forgot my username. Who can help me?
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    Your username is your email address. If you cannot remember which email address you used or you have recently changed your email address, please contact the local Canadian Cancer Society unit office managing your event location.

About donations

  • When will the Canadian Cancer Society send out tax receipts for donations?
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    Donors who have made donations online will receive official electronic tax receipts by email within minutes of making their donation.

  • How do I make an online donation even though I'm not participating in the event?
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    You can pledge a participant online by clicking the ‘Donate’ link and following the instructions.

  • What do I do with the cash and/or cheques I have collected?
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    If you are collecting cash and/or cheque donations, you can do one of the following:

    • Record your cash and/or cheque donations using your Participant Centre. Simply log into your Participant Centre and click "Record offline gifts". Your fundraising thermometer will increase, however no electronic receipt will be sent out for these types of donations and you must still submit your donations to your local Canadian Cancer Society unit office or at the event.
    • If you are on a team, give them to your team captain who will be collecting the donations from his/her team members and then submitting them to their local Canadian Cancer Society unit office prior to the event.
    • Drop them off at the local Canadian Cancer Society unit office managing your event.
    • Submit them at the event.

    Please note: Cash and/or cheque donations cannot be processed online as they require tax receipts that can only be issued by the Canadian Cancer Society. Please submit any cash and/or cheque donations by one of the previously mentioned methods.

  • Can I make a donation without using the Internet?
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    Yes. You can donate directly to any participant or you can contact your local Canadian Cancer Society unit office for donation information.

  • Why wasn't my credit card accepted?
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    There are several reasons a credit card might not be accepted. You might want to check that you have typed in the number correctly, that the expiry date is correct and that the name you've typed in appears exactly as it does on the card. If you would like further information, please contact your local Canadian Cancer Society unit office.

  • I lost my tax receipt. How can I get another copy?
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    If you received your tax receipt by email and lost it, please email us. If you received your tax receipt by mail and lost it, please contact your local Canadian Cancer Society unit office to obtain another copy of your receipt.

  • Can I make a general donation to the Canadian Cancer Society?
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  • Is online giving safe?
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    Give with confidence. The Canadian Cancer Society donation system is secure. When you donate online to the Canadian Cancer Society feel confident that your information is completely secure. We use the highest levels of Internet security and encryption to protect your credit card and personal information. Look for the “https” in your browser URL and the padlock symbol in your browser window.

About privacy

  • Do I have to give my full name when registering?
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    Yes, your first and last name are required when registering for the event. You do, however, have the option of using a nickname or keeping your profile hidden when people are searching the event to pledge a participant.

  • Can I make my fundraising page private?
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    Yes - from your event Participant Centre you can make your personal page private so that it will not show up in public searches when someone is trying to find you to pledge. Simply click the link "Make my campaign private" from the right-hand menu of your Participant Centre. Team fundraising pages cannot be made private.

  • What is your privacy policy?
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  • What do you do with the information you collect about me?
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  • How long do you keep the information you collect about me?
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  • Do you share/sell/rent the information you collect about me?
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  • How do I notify you of a change of address?
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    If you registered online, you can edit your profile and change your contact information anytime by selecting "Change contact info". You can also contact the local Canadian Cancer Society unit office managing your event. If you did not register online, you need to contact your local Canadian Cancer Society unit office.